FAQ
Frequently Asked Questions
Shipping
How long does shipping take?
We ship within the United States. Standard delivery usually takes 3–5 business days after your order is processed. You can find more details on our Shipping Policy page.
Do you offer free shipping?
Yes free standard shipping on every order, no minimum spend required.
Do you ship internationally?
Not at the moment. We currently ship within the United States only.
How do I track my order?
You'll get a confirmation email with your tracking number as soon as your order ships. You can also check your status anytime on our Track Your Order page.
Can I change or cancel my order?
We process orders pretty fast, so we can't always catch it in time — but reach out to us right away and we'll do everything we can.
What if I entered the wrong shipping address?
Contact us as soon as possible. If your order hasn't shipped yet, we can update it. Once it's on its way, we're unfortunately unable to make any changes.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items need to be unused and in their original condition with tags still on. Head over to our Returns & Refunds page for the full details.
What if my item arrives damaged or incorrect?
That's on us — just contact us within 48 hours of receiving your order and include a photo of the item. We'll sort it out for you.
Our Bags
What materials are your bags made from?
It depends on the style. Some of our bags are made from genuine leather, while others use high-quality materials like woven fabric or structured vegan alternatives. The exact material is always listed on the product page so you know exactly what you're getting.
How do I know which bag is right for me?
Every product page has the bag's dimensions, strap length, and compartment details laid out so you can figure out what works for you. Still not sure? Just reach out and we'll help you pick.
How should I care for my bag?
It depends on the material. Leather bags do best away from moisture and direct sunlight — a leather conditioner every couple of months keeps them looking great. For fabric or other materials, a soft damp cloth usually does the trick. We include care tips on each product page too.
Do you restock sold-out items?
Sometimes, yes. It depends on the style and demand. Best to check back or drop us a message and we'll let you know.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Completely. Everything goes through Shopify's encrypted checkout — your payment details are never stored on our end.
Need more help?
Reach us at support@sableandslate.co or call +1 (406) 476-4035. We're around Monday to Friday, 9 AM – 5 PM MST, and we always get back to you within 24 hours.